Returns & Refund Policy

GridGuardPlus — Your Confidence Matters. Your Satisfaction Is Our Priority.

Effective Date: October 14, 2026
Website: https://gridguardplus.com

Our Commitment to Customer Satisfaction

At GridGuardPlus, we understand that purchasing a generator, portable power station, solar panel, or other power equipment is an important investment.

Whether you're preparing for emergencies, supporting business operations, or exploring portable energy solutions, you deserve clear information and dependable service throughout your purchasing experience.

Our goal is to make shopping with GridGuardPlus straightforward, transparent, and reliable.

This Returns & Refund Policy explains our proposed return procedures, eligibility requirements, product-specific restrictions, and refund process.

1. Our 30-Day Return Policy

GridGuardPlus offers a proposed 30-day return window for eligible products.

To qualify for a standard return, a request must be initiated within 30 calendar days of confirmed delivery.

Unless otherwise stated on the product page or required by law, standard returns must meet the following conditions:

• The product is unused and in resalable condition.

• The product has not been fueled, operated, installed, modified, or damaged.

• All original accessories, manuals, components, and documentation are included.

• Original packaging is available and adequately protects the product during return shipping.

• The product is accompanied by proof of purchase.

• A return authorization has been issued by GridGuardPlus.

Some products have additional restrictions due to their size, weight, fuel systems, battery technology, or manufacturer requirements.

Please contact GridGuardPlus before shipping any product back.

2. How to Request a Return

We aim to make the return process clear and manageable.

Step 1: Contact Customer Support

Email [Customer Support Email] with your order number and a brief explanation of your return request.

If the product is damaged, defective, or incorrect, include photographs and any relevant details.

Step 2: Return Eligibility Review

Our team will review the request based on the product, delivery date, condition, applicable manufacturer requirements, and this policy.

Additional information may be requested when necessary.

Step 3: Return Authorization

If approved, we will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

Do not return products to the shipping origin, manufacturer, or warehouse address unless specifically instructed.

Step 4: Prepare the Product

Securely package the product according to the return instructions.

Generators and battery-powered equipment may require specialized handling and transportation arrangements.

Step 5: Return Inspection and Resolution

After the authorized return is received, we will inspect the product and determine the applicable refund or other resolution.

Customers will be notified of the outcome.

3. Generator Return Requirements

Generators require special handling because of their mechanical components, fuel systems, electrical equipment, and transportation requirements.

For standard change-of-mind returns, generators generally must remain unused, unoperated, and free of fuel and oil.

Generators that have been fueled, operated, or installed may not qualify for a standard change-of-mind return.

If a generator arrives defective, damaged, or materially different from the product ordered, contact us promptly.

Those situations are reviewed separately and may qualify for a replacement, refund, repair, or other remedy under applicable law, manufacturer warranty terms, or our policies.

Customers should not attempt to drain, dismantle, or ship fuel-containing equipment without following the applicable manufacturer's instructions and carrier requirements.

4. Portable Power Stations and Battery Equipment

Portable power stations, battery packs, and other rechargeable energy products may be subject to additional shipping and return restrictions.

For ordinary change-of-mind returns, eligible products should be unused, unmodified, and accompanied by their original accessories and packaging.

Battery-powered products must be packaged and transported in accordance with applicable carrier and hazardous-material requirements.

Products with damaged, swollen, leaking, overheated, or otherwise compromised batteries should not be shipped without specific instructions.

If you believe a battery product is unsafe, discontinue use and contact us for guidance.

5. Solar Panels and Solar Equipment

Eligible solar panels and related equipment may be returned within the applicable return window if they meet the standard return conditions.

Products must be free from installation damage, unauthorized modifications, and signs of use inconsistent with standard return eligibility.

Mounted, permanently installed, modified, or damaged equipment may not qualify for change-of-mind returns.

For solar equipment that arrives damaged or defective, please contact our support team so we can review the issue and determine an appropriate resolution.

6. Damaged or Incorrect Orders

We take shipping accuracy and product condition seriously.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as reasonably possible after delivery.

We recommend contacting us within 48 hours when feasible because early reporting can help with freight-carrier investigations.

However, this recommended reporting period does not eliminate any rights you may have under applicable law or an applicable warranty.

Please provide:

• Your order number

• A description of the problem

• Photographs of the product

• Photographs of damaged packaging, if applicable

• Images of shipping labels or freight documents when relevant

We will review the available information and work toward an appropriate resolution, which may include replacement parts, repair, exchange, refund, or other applicable remedies.

7. Freight Deliveries and Large Equipment

Certain generators, commercial power equipment, and oversized products may be shipped using freight carriers.

Freight deliveries require additional attention because of product weight, packaging, and handling considerations.

When receiving a freight shipment, we recommend:

1. Inspecting the exterior packaging before accepting delivery.

2. Checking for visible damage, punctures, crushing, or missing components.

3. Noting visible damage on the delivery receipt when possible.

4. Taking photographs of damaged packaging and equipment.

5. Contacting GridGuardPlus promptly if damage or discrepancies are discovered.

If damage is concealed and becomes apparent after unpacking, notify us as soon as reasonably possible.

Do not discard damaged packaging until the issue has been reviewed or you have been advised that it is no longer needed.

Important: Signing a freight delivery receipt without noting damage does not automatically eliminate any legal rights you may have.

For approved change-of-mind returns, oversized products may require freight pickup arrangements and associated return shipping charges.

Applicable costs will be communicated before the return is finalized.

8. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Change-of-Mind Returns

For an eligible return requested because the customer no longer wants the product, ordered the wrong item, or changed their purchasing decision, the customer is generally responsible for return shipping costs.

Original outbound shipping charges may be nonrefundable where permitted by law and clearly disclosed.

Damaged, Defective, or Incorrect Products

If a product is confirmed to have arrived damaged, defective, or incorrect, GridGuardPlus will determine an appropriate remedy and arrange applicable shipping responsibilities in accordance with the law, warranty terms, and the circumstances.

Customers should not incur unauthorized return shipping expenses before receiving instructions.

9. Restocking Fees

Proposed policy: No restocking fee for eligible, unused standard returns.

Customers remain responsible for applicable change-of-mind return shipping charges.

Special-order products, oversized freight equipment, or items with separately disclosed return terms may have different conditions.

Any applicable restocking fee must be disclosed before purchase and handled consistently with applicable law.

No restocking fee will be imposed solely because a customer exercises a non-waivable statutory right to a remedy.

10. Nonreturnable and Restricted Products

The following categories may be excluded from ordinary change-of-mind returns where disclosed and permitted by law:

• Generators that have been fueled or operated

• Installed or modified electrical equipment

• Used or damaged solar equipment

• Customized or special-order products

• Consumable products that have been opened or used

• Certain hazardous-material products

• Items marked final sale at the time of purchase

• Products missing essential components or materially damaged after delivery

These restrictions do not eliminate rights or remedies that apply to defective, misdescribed, or incorrectly supplied products.

11. Refund Processing

Once an authorized return is received and inspected, we will notify you of the refund decision.

For approved standard returns, we aim to initiate the refund within 10 business days after completion of inspection.

Refunds are generally issued to the original payment method unless otherwise required or agreed.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Where applicable law requires a faster refund or another method of reimbursement, those legal requirements take precedence.

Refund amounts may be adjusted for disclosed and legally permissible return shipping charges or other applicable deductions.

12. Exchanges

If you need a different generator, portable power station, or related product, please contact customer support.

Eligible exchanges depend on product condition, availability, return eligibility, and any applicable price difference.

In some cases, the most efficient solution may be to return an eligible item and place a separate order.

We will explain the available options before proceeding.

13. Manufacturer Warranties

Many generators, power stations, solar products, and accessories are covered by manufacturer warranties.

Warranty terms may vary by brand, model, product category, and intended use.

Depending on the manufacturer, warranty service may involve troubleshooting, replacement parts, authorized repairs, or replacement equipment.

Customers should retain their purchase documentation and review the manufacturer's warranty materials.

GridGuardPlus can assist customers in identifying relevant warranty information and available support channels.

Manufacturer warranties are separate from any legal rights customers may have against the seller.

Nothing in this policy limits rights that cannot lawfully be excluded.

14. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not entered fulfillment or shipment may be eligible for cancellation.

Once an order has shipped, the applicable return process may need to be followed.

Special-order items may have additional cancellation conditions that are disclosed before purchase.

If GridGuardPlus cannot ship an order within the promised timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.

15. Lost or Missing Deliveries

If tracking indicates delivery but you cannot locate your package, contact us promptly.

We may work with the shipping carrier to review delivery information and investigate the circumstances.

We may request information needed to support a carrier investigation.

Each claim will be evaluated based on the available evidence, applicable shipping arrangements, and relevant consumer protection laws.

We will not automatically treat a carrier's delivery scan as conclusive proof that every delivery obligation has been satisfied.

16. Safety and Responsible Product Handling

Customer safety is a priority.

Generators, fuel-powered machinery, lithium battery products, and electrical equipment must be handled according to manufacturer instructions and applicable safety requirements.

Fuel-powered generators must never be operated indoors or in enclosed spaces because of carbon monoxide hazards.

Electrical installations and connections should be completed by appropriately qualified professionals where required.

Customers should not operate visibly damaged equipment or attempt unauthorized repairs.

For return transportation, customers must follow the provided instructions and applicable shipping restrictions.

17. Exceptions and Applicable Law

Certain products may be subject to additional return conditions that are disclosed on the applicable product page or before checkout.

If a product-specific policy conflicts with this general policy, the product-specific terms will apply only to the extent they are properly disclosed and legally enforceable.

Nothing in this policy is intended to waive or restrict consumer rights that cannot lawfully be excluded.

We reserve the right to review suspected fraudulent or abusive return activity while honoring all applicable legal obligations.

18. Contact GridGuardPlus

Our customer support team is available to assist with return questions, damaged shipments, warranty inquiries, and order-related concerns.

GridGuardPlus
Website: https://gridguardplus.com
Email: support@gridguardplus.com
Telephone: 800.680.4080
Return Address: Provided upon return authorization
Business Mailing Address: 875 Industrial Hwy Unit 8 Cinnaminson NJ 08077

Please include your order number when contacting us about a purchase.

GridGuardPlus — Reliable Power. Anywhere You Go.

We appreciate the opportunity to serve your power equipment needs and are committed to making your purchasing experience as clear, dependable, and straightforward as possible.